soda88 Casino & Sportsbook Data Care

When you install soda88 on your Android phone or open our website in your iOS browser, your device communicates with our servers. We collect information about you—your email, payment details, game activity, location, and device type. This page explains what data we gather, how we protect it, and what rights you have over your information. We take privacy seriously because your account and personal details are central to maintaining trust on soda88.

We've built this policy to be direct and readable. Rather than hide key points in dense paragraphs, we outline exactly what we collect, who has access to it, how long we keep it, and what you can do if you want to review or delete your information. We also explain how cookies work on our platform and why third-party payment processors see certain data about you.

Our commitment is simple: we collect only what we need to operate soda88 securely, process your deposits through DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or your bank, verify your identity, and provide customer support. We don't sell your data to advertisers or marketing firms. We don't share your password or payment information with anyone except the payment processors themselves.

What data we collect on soda88

When you sign up for soda88, we collect your email address, full name, date of birth, and phone number. During KYC verification, we collect scans of your government ID and a proof-of-address document. These documents are encrypted and stored securely. We use them only to verify your identity and ensure you're in a supported jurisdiction where you can lawfully access our services.

When you deposit funds, we receive information about the payment method you've chosen—whether that's DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or a bank transfer through mobile banking, local payment, online payment, or e-wallet. We don't store your wallet or card details. Instead, we route you to your payment provider's own login screen. Your payment provider handles your credentials; we see only the confirmation that the transaction succeeded.

When you play games or place bets on Liga 1 matches, esports like Mobile Legends, or live-dealer tables on soda88, we log your activity. This includes the games you played, the stakes you placed, the outcomes, and timestamps. We keep this data so you can review your history anytime, and so we can investigate disputes fairly. We also collect data about how you interact with our platform—which buttons you tap, how long you spend on each page, whether you use push notifications, and what language settings you prefer.

How we use your data on soda88

We use your email and phone to send you account notifications—confirmations of deposits, withdrawal approvals, security alerts, and password reset links. If you request help from our support team, we use your account history and communication records to investigate and resolve your issue. We may reach out to you via email during major holidays like Idul Fitri, Idul Adha, or Imlek to inform you of service changes or processing delays.

We analyse your game activity and betting patterns to detect fraud, collusion, and violation of our terms. We use automated systems to flag unusual patterns—like multiple accounts from the same IP address, or sudden large withdrawals after rapid play—and we review these cases manually. This protects both you and soda88 from fraudulent activity.

We also use anonymised, aggregated data to improve soda88. For example, we might analyse which games are most popular in Jakarta versus Surabaya, or track how many players prefer mobile versus desktop access. This data is stripped of personal identifiers, so it tells us about trends, not about individuals.

Third-party processors and data sharing

Your payment data goes to your chosen payment provider—mobile banking, local payment, online payment, e-wallet, mobile banking, our local payment partner, or your bank. These companies operate under their own privacy policies and handle your credentials directly. We never see your full card number or wallet password. We see only what the payment processor tells us: whether your deposit confirmed, the amount, and your transaction ID.

We may share anonymised account data with gaming regulators if required by law. If a regulator in Bandung, Medan, or another jurisdiction asks for records related to a specific account, we comply. We do not voluntarily share personal data with advertising networks, social media companies, or data brokers.

Our servers may be located outside Indonesia, but our data handling practices comply with applicable privacy laws. We encrypt all sensitive data in transit and at rest. We maintain access logs showing who viewed your data and when. We review these logs regularly to detect unauthorised access.

Cookies and mobile data on soda88

soda88 uses cookies to remember your login session, keep you signed in across page loads, and track your preferences (like dark mode or language choice). Cookies are small text files stored on your device. We use first-party cookies only—we don't use third-party cookies that follow you across other websites. When you close your browser or log out, most cookies expire. Session cookies are essential to platform function; without them, you'd need to re-enter your password on every page.

On Android and iOS, we use similar session tokens instead of traditional cookies. When you log in on your phone, we issue an encrypted token that persists on your device until you log out or it expires. Push notifications are sent to your device only if you've granted permission in your phone's settings.

We monitor how much data your soda88 session uses. If you're on a metered mobile plan, we've optimised our platform to minimise bandwidth. Game graphics, images, and video streams are compressed. We lazy-load images so we fetch them only when you scroll to view them, not all at once when you open a page.

Data retention and account deletion on soda88

We keep your account data indefinitely while your account is active. This lets you review your full history anytime. If you close your account, we retain personal data for seven years to comply with anti-money-laundering regulations and to handle disputes. After seven years, we delete or anonymise your data. We may keep anonymised, aggregated data (like "many active users in Surabaya") indefinitely.

You can request account deletion by contacting our support team. We'll initiate the process, but we cannot delete data until the seven-year retention period has passed. During that time, we keep your account information in secure, restricted storage.

Our commitment to protecting your privacy on soda88

Privacy is not optional at soda88—it's foundational. We encrypt sensitive data, maintain access logs, and audit our systems regularly. We train our staff on data protection. We don't sell your information. We don't share your password with anyone. We respond to data-access requests within 30 days. If we suffer a breach, we notify affected users and regulators as required by law.

If you have questions about how we handle your data, or if you want to exercise one of your privacy rights, contact our support team through the Help section on soda88. We'll respond within two business days. You also have the right to lodge a complaint with your local data protection authority if you believe we've mishandled your information.

This policy reflects our current practices. As soda88 evolves, our privacy approach may change. We'll announce significant changes on our platform and ask for your consent if required. Your continued use of soda88 after a policy change means you accept the updated terms. We encourage you to review this page periodically.

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